YOUR FIRST PRE-ORDER
Q: How do I pre-order an item?
Q: How do I know if my pre-order deposit is confirmed?
Q: I did not receive any confirmation email for my deposit.
A: Deposit confirmation emails are issued from firstname.lastname@example.org. Check your spam and update your settings to recognize this email address. Contact us if you still can't find it.
Q: Do I have to pay for shipping when making deposits?
A: You do not have to pay for shipping at this stage. However, you do need to select a delivery option due to system requirements. Both options (shipping/ pickup) will not add a shipping fee, and will not count as your final delivery option. Please contact us if you are charged for shipping at this point.
Q: I cannot find the allocation email.
A: Allocation emails are issued from email@example.com. Check your spam and update your settings to recognize this email address. Contact us if you still can't find it.
Q: Will I get full allocation of my order?
Q: What happens if my order is partially/ not allocated?
Q: What if I am still not allocated after the backorder expires?
Q: What are the payment options for balance payment?
Q: How do I know the release date of my item?
Q: What delivery options do I have for my allocated pre-orders?
Q: When do I choose my preferred delivery for my pre-orders?
Q: Can you ship my pre-order from XM Studios/ Iron Studios?
Q: Do you ship internationally?
*Note: As this is a third-party service not in our affiliation, the customer and the service will be responsible for all cost/ packing/ management etc of the international delivery. Our responsibility will be up to the point of handover within Singapore. We are not liable for damages/ issues that occur thereafter.
Q: Can I cancel my preorder?
Q: Can I cancel my preorder if it is on backorder?
A: Unfulfilled pre-orders are not eligible for refund or cancellation during the backorder period as specified in our terms of service. Your deposit will be forfeited if you opt to cancel.