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Terms & Conditions

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1.       Membership

a.       Members will earn points of 1% on the actual amount paid. The points can be redeemed for future purchases at a conversion rate of 100 points to SGD $1.

b.       Members will be entitled to special promotions from time to time.

2.       Delivery 

Delivery within Singapore

a.       A fee of $6 will be charged per delivery.

b.       Delivery is usually within 3 to 7 working days. Longer delivery period might apply during festive periods.

c.       There is no delivery on Sunday or Public Holiday.

d.       After 2 failed delivery attempts or if the delivery company could not reach the customer, the parcel will be returned to Toysdachi and additional fees will be charged for re-delivery. If we could not contact you for re-delivery for a period of 4 weeks from the second failed delivery attempt, we will cancel the order and no refund of payment will be made.

e.       We use third party delivery companies. A tracking code will be emailed to you upon dispatch.

f.        Additional charges will be applied for delivery to remote areas or for change in delivery address after the product has been dispatched.

International Shipping

a.       Delivery charges are based on rates given by third party delivery companies and please contact us for the details.

b.       You will be responsible for all rules and regulations and any applicable taxes in your country.

3.       Cancellation Policy

a.       All sales are final.

b.       For in stock items, a cancellation fee of 20% will be charged if the order is cancelled before the item is dispatched for delivery.

c.       For pre-order items, the deposit placed will be forfeited upon cancellation.

4.       Exchange/Return Policy

a.       For items lost or damaged during delivery, we will support you to file for claim with the third party delivery company.

b.       For defective items due to manufacturing defect or deviation from factory specifications, please inform us within 3 days of receipt of the item and we will bring the case to the manufacturer/supplier. All such cases will be handled on a case by case basis.

c.       Do note that the photos shown on our website are samples provided by the manufacturer/supplier and that there may be inconsistencies among the final product due to the manufacturing process. Such inconsistencies will not be considered as defects.

d.       Superficial damages to the box will also not be eligible for exchange or refund.

5.       General Policies

a.       Availability of products for pre-order is subjected to the allocation by manufacturer/supplier. In the event that we do not receive the quota from the manufacturer/supplier, we will refund the deposit to you.

b.       In the event of shortage of products to meet all the orders, the products will be assigned on first come first serve basis during the ordering stage.

c.       Pre-order products which are not fully paid for within two weeks of notification will be considered forfeited by the customer and the deposit will not be returned.

d.       If there are specific products that you wish for us to search for you, please email us.

e.       Toysdachi has the right to amend any terms and conditions and pricing of the products without prior notice.

f.       Customer has to agree to all the terms and conditions stated in the website prior to making any purchases/pre-oders.

g.       If you have any questions, please feel free to contact us at enquiry@toysdachi.com.

 

Personal Data Protection

You will be required to provide personal information during the purchase process or when signing up as a member. Such information will include your name, valid phone number, valid email address and delivery address. Such information is necessary for the delivery of our services/products and you will agree to us using the above personal information. Please keep the information updated, otherwise we reserve the right to delete the account or cancel the order without any refund.