Q: I cannot find the allocation email.
A: Allocation emails are issued from firstname.lastname@example.org. Check your spam and update your settings to recognize this email address. Contact us if you still can't find it.
Q: Will I get full allocation of my order?
A: All deposits will be logged in upon closing of the preorders, and all orders are subjected to distributor allocation. Please refer to our terms of services for allocation policies.
Q: What happens if my order is partially/ not allocated?
A: All unfulfilled pre-orders will be placed on backorder, and fulfilled in subsequent waves when there are restocks from distributors. This backorder will be valid for up to 6 months from the release date stated in your notification email.
Q: What if I am still not allocated after the backorder expires?
A: Your deposit of unfulfilled orders will be refunded after backorder expires, or when there is confirmation of no further stocks from the distributors.
Q: What are the payment options for balance payment?
A: You can choose to pay online (PayNow) or when you pickup in store (PayNow/ Paywave/ credit card/ cash). If you need to pay online by credit card, we can help you on an ad-hoc basis.
Q: How do I know the release date of my item?
A: We will inform you about the actual release date in your allocation email. Do note that the release date may vary from the expected data in our listing, as provided by the distributors.